“For our customers, Live Conversations brings the online experience to a whole new level. By integrating the new solution on our website, it makes it convenient for them to reach us, whether they’re on the Callisons storefront on Knowde or our home page.”
Bob Motta, Chief Business Development Officer, Callisons
“Knowde’s embeddable Live Conversations tool eliminates the communication barrier and immediately connects researchers with technical experts who can answer formulation questions in real-time from their Knowde storefront – delivering the same live chat experience they provide on Knowde to their corporate website.”
Jeffery Reid, Chief Product Officer, Knowde
Knowde releases Live Conversations solution for ingredient, polymer and chemistry supplier websites
Embeddable tool connects customers and product experts to improve the online experience and get answers to technical questions in real-time
SAN JOSE, CA – AUGUST 4, 2022 – Knowde, the online marketplace for ingredients, polymers and chemistry, has released an embeddable version of its “Live Conversations” solution for supplier websites. The new solution makes it easier for research and development (R&D) professionals in all industries to connect directly with product experts to get real-time technical answers through its online virtual chat capabilities.
“The R&D community tells us that they encounter formulation challenges and struggle to get the answers they need from suppliers,” said Jeffery Reid, Chief Product Officer for Knowde. “Knowde’s embeddable Live Conversations tool eliminates the communication barrier and immediately connects researchers with technical experts who can answer formulation questions in real-time from their Knowde storefront – delivering the same live chat experience they provide on Knowde to their corporate website.”
Getting answers more quickly will help accelerate product innovation and enable companies in every industry to bring new products to market faster than ever before. For suppliers, Live Conversations creates a single point of contact with customers, improves engagement, and provides a better online experience that’s easy to manage through the Knowde platform.
A comprehensive communications solution for food and nutrition ingredient suppliers
Knowde’s Live Conversations solution is already an essential part of the buyer experience on its online marketplace.
Many of Knowde’s 8,000+ suppliers use the capability to share on-demand insights, provide deeper product information, and discuss application needs. Live Conversations has a notification system that immediately alerts suppliers when questions are received – even if the supplier representative is not logged onto Knowde at the time.
For R&D and procurement professionals, Live Conversations enables them to:
- submit technical product questions to experts,
- amend an existing order with a supplier, and,
- request a product sample, document, or price quote.
“For our customers, Live Conversations brings the online experience to a whole new level,” said Bob Motta, Chief Business Development Officer for global flavor house Callisons, a supplier to multiple industries. “By integrating the new solution on our website, it makes it convenient for them to reach us, whether they’re on the Callisons storefront on Knowde or our home page.”
He added, “Callisons wanted a seamless way to connect customers with our experts, and we want to be at the forefront of new technology. Customers can now bookmark our experts and save them as contacts, which makes it even easier for them to stay in touch with us.”
Live Conversations has helped Callisons reduce online response time, and the company now responds to customer requests within two minutes on average.
Live Conversations is now available for any ingredient, polymer, or chemical supplier. Research and procurement professionals can sign up on Knowde for free at www.knowde.com. Suppliers who want to add Live Conversations to their website should contact their Knowde representative.
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Since 1903, Callisons has been innovating flavor. With roots in mint, Callisons became a global purveyor of flavor, partnering with the largest names in personal care, food, and beverage manufacturing. Today, Callison’s operates from their headquarters in Chehalis, WA, with additional locations in Lacey, WA, Hamlet, IN, Pune, India, Suzhou, China, and their new House of Flavor in Cincinnati, OH.
Knowde is the leading online marketplace for producers and buyers of ingredients, polymers and chemistry. The Knowde.com marketplace allows buyers to search, compare, sample, quote and purchase products from every producer on earth, all in one place. With more than 100,000 products and thousands of producer storefronts — more than any distributor, marketplace or middleman organization in the history of the industry — Knowde is the largest marketplace of its kind. Knowde is backed by top tier investors including Coatue, Sequoia Capital, Refactor Capital, Bee Partners, Cantos Ventures, Sound Ventures, TQ Ventures, K5 Global, Mantis VC, Knollwood, 8VC, and FJ Labs. For more information, visit www.knowde.com.
John Schmidt, Knowde Media Relations, firstname.lastname@example.org or 973-632-8214